Privacy Policy

This website (the "Site"), is operated from the United States of America on behalf of Village Discount Drugs ("Company", "we," "us" and "our"). If you choose to access this Site from locations outside the U.S. you do so at your own risk and subject to the laws of the United States of America, and you are responsible for compliance with any local laws. You may not use or export anything (including information) from the Site in violation of U.S. export laws, regulations, or the Terms of Use.

Your privacy is important to us. It is our policy to protect your personal information and to use it only in accordance with this Privacy Policy. This Privacy Policy only governs our use and disclosure of information collected through this Site.

1. ACCEPTANCE OF PRIVACY POLICY

Please read this Privacy Policy carefully. We want you to understand what data we collect from you when you visit our Site; how we use such data; and whether and to whom we share such data with others. Using our Site is voluntary, and by accessing or using the Site, you: (i) acknowledge that you have read and understood this Privacy Policy; (ii) agree that your access and use of the Site are subject to the Privacy Policy and Terms of Use; and (iii) consent to our collection and use of your Non-Personal and Personally identifiable information as described in this Privacy Policy, as updated or revised from time to time. At all times, we reserve the right to disclose any information, including Personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request; to protect the Company's rights or property (including without limitation in the event of a transfer of control of the company, or substantially all of its assets), or during emergencies when safety is at risk, or for credit fraud protection and risk reduction purposes.

2. INFORMATION WE COLLECT FROM YOU

When you use the Site, several types of data may be collected from you, including: (1) None Personal Information; and (2) Personally Identifiable Information. Certain types of data are specifically NOT collected, including personal information from children.

• 2.1 Non-Personal Information : We automatically collect certain anonymous data regarding usage of the Site. The anonymous data we collect may include information such as:
• - The name of the Internet domain you used to access the Internet;
• - Your IP address and if applicable, the IP address of the website from which you linked to our Site;
• - The data and time you accessed our Site;
• - The type of web browser you are using;
• - The pages you visited;
• This information ("Non-Personal Information") does not personally identify users, by itself or in combination with other information. We use this Non-Personal Information to monitor the effectiveness of the Site and to consider potential changes to improve the user experience. Non-Personal Information may be collected through cookies. For more detailed information on cookies, please refer to the "Use of Cookies" section below.
• 2.2 Personally Identifiable Information : Generally, if you would like to order products and prescription or non-prescription drugs using our Site to the extent they are available, our registration process asks you to provide us with a limited amount of personal health-related and/or transactional information. This information is necessary to process your order and enable you to use our Site to access such functions, or to otherwise receive individualized or personalized customer service that we would not be able to offer to anonymous users. Categories of personally identifiable information include: name, address, e-mail address, phone number, date of birth, where appropriate, Protected Health Information such as, prescription number, and if applicable, Transaction Information as described in Section 2.2 (b) (collectively, "PII"). By providing such information, you consent to our collection and use of it, as described in this Privacy Policy.
• a. Protected Health Information Certain PII collected, such as your prescription number, may also be considered Protected Health Information ("PHI"). PHI is information that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. Additional information regarding PHI, including our use and disclosure of your PHI, and your health information rights, is provided in our Notice of Privacy Practices.
• b. Financial and Other Transactional Information: In conjunction with our online prescription ordering service, we may collect certain categories of PII necessary to complete and process your requests for service or products, to process your selected method for payment and if applicable, to arrange for delivery of your prescription(s) to your door {"Transactional Information"). This information is limited to your name, billing address, shipping address, email address, phone number, and if you choose to pay be credit card, credit card information, such as type of credit card, name on card, card number, validation number, and expiration date, as well as any relevant insurance information, if you would like us to submit your claim for payment to your insurance payor. We may retain Transactional Information as long as is necessary to fulfill the purposes specified in this Privacy Policy and for recordkeeping, subject to statutory or regulatory retention requirements and legitimate business needs, such as for order tracking and status retrieval purposes.
• 2(3) No Personal Information from Children : The services hosted on the Site, including online prescription ordering, are not offered to children. Children are not permitted to use the Site, and we request that children under the age of 13 not submit any personal information to the website. We do not knowingly collect personal information from children under the age of 13 not submit any personal information to the website. We do not knowingly collect personal information from children under the age of 12. Since information regarding children under the age of 13 should not be collected, the Company does not knowingly distribute personal information regarding children under the age of 13. If your child has submitted personal information, please contact us to request that such information be removed. Once we are aware of information entered by a child, we will exercise commercially reasonable efforts to remove such information from our databases and storage areas; however we are not liable for any consequences relation to such information.
• 2(4) Other Information NOT Collected : Our services and your use of the Site do not require you to disclose, nor require us to request or collect, any information not described above. We do not request, solicit or intend to collect any such information and you should not disclose any such information on the Site. If we discover that such information was disclosed by you, we will exercise commercially reasonable efforts to delete such information; however, we are not liable for any consequences relating to such disclosures of information.

3. USE AND DISCLOSURE OF INFORMATION COLLECTED

• 3.1 Non-Personal Information : We use the Non-Personal Information collected through the site for statistical purposes and for improving the functionality of the Site. In general, this information is used internally but we may, from time to time, engage a third party's software or services to assist us with these analyses. In those limited cases disclosure of this information to a third-party is necessary; however, the data remains anonymous at all times.
• 3.2 Personally Identifiable Information : We use PII collected through the Site in conjunction with our online prescription ordering function to respond to your requests for service. We may also use PII to communicate with your regarding refill reminders and other information relevant to your health.
• Additionally, we may use your email address or other contact information to send you transactional messages, newsletters, special promotional offers, consumer surveys and other commercial messages. If you no longer wish to receive such commercial messages, simply click the 'unsubscribe' link that we include at the bottom of every email that we send you.
• We may use third party service providers and suppliers to facilitate our operation of the Site and/or to do mailings on our behalf, and they may have access to PII. Additionally, we may provide PII to third parties for marketing purposes or to third parties that we believe have products or services of interest to you.
• 3.3 Transactional Information : We use Transactional Information collected through the Site for the purpose of processing commercial activities that you have initiated. This may include contacting third-party payors such as your insurance carrier, processing your request to pay by credit card or for delivery purposes, where applicable. Additionally, Transaction Information may be used for recordkeeping purposes, as appropriate.
• Though we make every effort to preserve your privacy, disclosure of PII to third parties for non-marketing purposes may occur in certain situations such as: (i) responding to a subpoena, court order or other such request; (ii) responding to a law enforcement agency's request or as otherwise required by law; and (iii) providing PII and/or Transactional Information to a third party if we file for bankruptcy, or there is a transfer of the assets or ownership in connection with proposed or consummated corporate reorganizations, such as mergers, acquisitions, or sales of business units. In all such instances, we will take the utmost care to disclose only that information which is necessary and appropriate under the circumstances.

4. USE OF COOKIES

• Cookies are small bits of data cached or stored on your computer based on Internet activity. We use cookies to monitor individual activity in aggregate to improve the Site and provide features that are tailored to your needs. The information we gather may include IP address, user language, the operating system, browser type, the presence/absence of "flash" plug-ins, screen resolution, connection type, and information that identifies the cookie. However, no other user information is generally collected. We do not use cookies to obtain any personally identifiable information. Most web browsers automatically accept cookies, but you can usually change your browser setting to prevent this. IF you disable cookies, your ability to use some features of the Site may be limited.

5. LINKED SITES

• We may provide links on the Site to other sites of interest; however, we do not review or endorse the content of these sites and are not responsible for that content or the privacy policies of websites to which the Site links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies and terms of use before providing any data to them. You should contact these entities directly if you have any questions about their use of the information that they collect.

6. SECURITY

• We strive to maintain the security of your information by using appropriate measures designed to protect our systems. However, we cannot guarantee the security of any information that is disclosed online. Consequently, we do not insure or warrant the security of any information you transmit, and you do so at your own risk.

7. MODIFICATIONS TO THIS PRIVACY POLICY

• It may be necessary for us to modify this Privacy Policy. We will notify all users by posting an amendment to the Privacy Policy on the Site. Such modifications will become effective on the day they are posted. We encourage you to frequently review the Privacy Policy for any modifications.

8. QUESTIONS

• If you have any questions or concerns about his policy or the use of your information, or to modify or update any information we have received, please contact us through our website, in person or by mail.

9. FOR MORE INFORMATION OR TO REPORT A PROBLEM

• If you have any questions or would like additional information about Pharmacy privacy practices, you may contact the Compliance Officer at Village Discount Drugs in person at 1001 Avalon Ave, Muscle Shoals, AL 35561 or by phone at 256-381-8060. If you believe your privacy rights have been violated, you can file a complain with the Compliance Officer at the above address, or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY

Village Discount Drugs ("the Pharmacy")is required by law to maintain the privacy of the health information it maintains about its customers (also known as “Protected Health Information” or “PHI”) and to provide its customers with notice of our legal duties and privacy practices with respect to PHI. PHI is information that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. This Notice of Privacy Practices (“Notice”) describes how we may use and disclose PHI to carry out treatment, obtain payment or perform our health care operations and for other specified purposes that are permitted or required by law. This Notice also describes your rights with respect to PHI about you.

The Pharmacy will follow the practices described in this Notice. Except as described in this Notice, we will not use or disclose PHI about you without your written authorization. We reserve the right to change our practices and this Notice. In the event that we revise this Notice, the new Notice provisions will be effective for all PHI we maintain. We will provide you with a revised Notice upon request.

EXAMPLES OF HOW WE MAY USE AND DISCLOSE YOUR PHI

The following categories describe different ways that we may use and disclose your PHI. Examples of such uses or disclosures are provided for each category. These are provided for illustrative purposes only and not every use or disclosure within each category is listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories below.

We may use and disclose your PHI for treatment. Information obtained from your physician may be used to dispense prescription medications to you.

We may use and disclose your PHI for payment. We may contact your insurer to determine whether it will pay for your prescription and the amount of your co- payment. We will bill you or a third-party payor for the cost of prescription medications dispensed to you. Alternatively, we may disclose your PHI to the pharmacy benefits managers retained by your insurer for those same payment purposes.

We may use and disclose your PHI for health care operations. We may use your PHI to review and assess the quality of the services we provide to you. We also may disclose your PHI to our attorneys and auditors for assistance with legal compliance and financial reporting requirements. We also may use or disclose your PHI for limited operations purposes of certain other health care providers, clearinghouses or health plans. The persons or entities to which the Pharmacy personnel may disclose your PHI must have or have had a relationship with you, and the PHI disclosed must pertain to that relationship. The operations purposes for which we may disclose your PHI include, but are not limited to, various quality assessment and improvement activities, credentialing and training activities, and health care fraud and abuse detection or compliance activities.

In addition, we may use or disclose your PHI for the following purposes.

Business associates. Certain of the services we provide may be delegated to contractors, known as business associates. We may provide your PHI to those of our contractors who require the information to perform certain services on our behalf. For example, we may provide PHI to a claims submission service that ensures that our claims are submitted in the appropriate form to the appropriate payors. To protect you, we require the business associate to appropriately safeguard the PHI.

Communication with individuals involved in your care or payment for your care. We may disclose to a person involved in your care or payment for your care PHI relevant to that person’s involvement in your care or payment.

Food and Drug Administration (FDA). We may disclose to the FDA, or persons under the jurisdiction of the FDA, PHI relative to adverse events with respect to drugs, foods, supplements, products and product defects, or post-marketing surveillance information to enable product recalls, repairs, or replacement.

Refill reminders. We may contact you to provide refill reminders or communicate with you about a drug or biologic that is currently prescribed to you so long as any payment we receive for making the communication is reasonably related to our cost of making the communication.

Workers compensation. We may disclose PHI about you as authorized by and as necessary to comply with laws relating to workers’ compensation or similar programs established by law.

Public health. We may disclose PHI about you to public health or legal authorities charged with preventing or controlling disease, injury or disability.

Law enforcement. We may disclose PHI about you for law enforcement purposes as required by law or in response to a valid subpoena or other legal process.

As required by law. We must disclose PHI about you when required to do so by law.

Health oversight activities. We may disclose PHI about you to an oversight agency for activities authorized by law such as state boards of pharmacy or the U.S. Drug Enforcement Administration (DEA). These oversight activities include audits, investigations, and inspections, as necessary for our licensure and for the government to monitor the health care system, government programs, and compliance with laws.

Judicial and administrative proceedings. If you are involved in a lawsuit or a dispute, we may disclose PHI about you in response to a court administrative order. We may also disclose PHI about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made by the requesting party to tell you about the request or to obtain an order protecting the requested PHI.

Finally, we may use or disclose PHI about you for the following purposes:

Notification. We may use or disclose PHI about you to notify or assist in notifying a family member, personal representative or another person responsible for your care, of information regarding your location and your general condition.

To avert a serious threat to your health or safety. We may use and disclose PHI about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

Victims of abuse, neglect or domestic violence. We may disclose PHI about you to a government authority, such as a social service or protective services agency, if we reasonably believe you are a victim of abuse, neglect or domestic violence. We will only disclose this type of information to the extent required by law, if you agree to the disclosure or if the disclosure is allowed by law and we believe it is necessary to prevent serious harm to you or someone else, or the law enforcement or public official that is to receive the report represents that it is necessary and will not be used against you.

OTHER USES AND DISCLOSURES OF PHI

The Pharmacy must obtain your written authorization before using or disclosing PHI about you for purposes other than those provided for above or as otherwise permitted or required by law.

For example, in limited circumstances, state or federal law (that provides special privacy protections for certain types of highly sensitive health information) may require the Pharmacy to obtain your authorization to use or disclose sensitive health information.

We may also use or disclose your PHI for marketing activities if we obtain from you prior written authorization. For this purpose, “marketing” activities generally include communications to you that encourage you to purchase or use a product or service and potentially, communications to you in the context of treatment and health care operations where we receive remuneration (monies) from a third party for making the communications.

You may revoke an authorization in writing at any time. Upon receipt of a written revocation, we will stop using or disclosing PHI about you, except to the extent that we already have taken action in reliance on the authorization.

YOUR HEALTH INFORMATION RIGHTS

You have the following rights with respect to your PHI that we maintain:

Obtain a paper copy of the Notice upon request. You may request a copy of this notice at any time. To obtain a paper copy of this Notice, please contact us through our website, in person or by mail addressed to our pharmacy location and directed to “Attention: HIPAA Privacy Official”.

Request a restriction on certain uses and disclosures of PHI. You have the right to request certain restrictions on our use or disclosure of your PHI that we maintain. To request such a restriction, please provide a written request in person or by mail addressed to our pharmacy location and directed to “Attention: HIPAA Privacy Official”. We are not required to agree to accept your requested restrictions unless the disclosure is to a health plan for purposes of carrying out payment or health care operations and the information pertains solely to a health care item or service for which you have paid the Pharmacy out of pocket in full. In the event that we do grant your request, however, we will abide by the restriction as it related to your PHI on a going forward basis.

Inspect and obtain a copy of PHI. You have the right to inspect or obtain a copy of PHI about you that is contained in a “designated record set” for as long as the Pharmacy maintains your PHI in the designated record set. The designated record sets we maintain include your customer contact information, records about drugs and services provided to you, and billing records. To inspect or copy PHI about you, you must send a written request in person or by mail addressed to our pharmacy location and directed to “Attention: HIPAA Privacy Official”. We may charge you a fee for the costs of copying, mailing and supplies that are necessary to fulfill your request. We may deny your request in certain limited circumstances. If you are denied access to your PHI, you may request that the denial be reviewed.

Request an amendment of PHI. If you feel that PHI we maintain about you is incomplete or incorrect, you may request that we amend it. You may request an amendment for as long as we maintain the PHI in a designated record set. To request an amendment, you must send a written request in person or by mail addressed to our pharmacy location and directed to “Attention: HIPAA Privacy Official”. You must include a reason that supports your request for amendment. In certain cases, we may deny your request for amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with the decision and we may provide a rebuttal to your statement.

Receive an accounting of disclosures of PHI. You have the right to receive an accounting of certain disclosures we have made of PHI about you for most purposes. However, disclosures of your PHI for treatment, payment, or health care operations purposes are not required to be included in the accounting unless the disclosures are made through an electronic health record. The accounting will exclude certain other disclosures, such as those made directly to you, disclosures you authorize, disclosures to friends or family members involved in your care, and disclosures for notification purposes. The right to receive an accounting is subject to certain other exceptions, restrictions and limitations. To request an accounting, you must submit a written request in person or by mail addressed to our pharmacy location and directed to “Attention: HIPAA Privacy Official”. Your request must specify the time period for which the accounting is requested, which may not be longer than six years. The first accounting you request within a twelve month period will be provided free of charge, but you may be charged for the cost of providing additional accountings. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time.

Request communications of PHI by alternative means or at alternative locations. You may request that we contact you concerning your PHI by alternative means and/or at alternative locations. For example, you may request that we contact you about medical matters only in writing or at a different residence. To request to receive communications of your PHI by alternative means or at alternative locations, you must submit a written request to in person or by mail addressed to our pharmacy location and directed to “Attention: HIPAA Privacy Official”. Your request must state how or where you would like to be contacted. We must accommodate all reasonable requests. We will not ask you to provide a reason for your request.

FOR MORE INFORMATION OR TO REPORT A PROBLEM

If you have questions or would like additional information about the Pharmacy’s privacy practices, you may contact us in person or by mail addressed to our pharmacy location and directed to “Attention: HIPAA Privacy Official”. If you believe your privacy rights have been violated, you may submit a complaint via the contact information address set forth above. There will be no retaliation for filing such a complaint.

RIGHT TO CHANGE TERMS OF THIS NOTICE

We may change the terms of this Notice at any time. If we change this Notice, we may make the new notice terms effective for all your PHI that we maintain, including any information created or received prior to issuing the new notice. If we change this Notice, we will post the new notice on our website. You also may obtain any new notice by contacting us through our website, in person or by mail addressed to our pharmacy location and directed to “Attention: HIPAA Privacy Official”.